Shipping Policy for SVGloft.com

1. Digital Download Delivery

All products on SVGloft.com are delivered digitally, meaning there is no physical shipping involved. After completing a purchase, customers will receive an instant link to download the files directly from our website. This download link is provided immediately after payment and sent to the registered email address associated with the purchase.

 

2. Access and File Availability

Our digital files are accessible 24/7 once purchased, allowing you to download them at any time. For security, we recommend downloading your files promptly to ensure they are readily available for future use.

 

3. Download Issues and Support

While we strive for a seamless experience, technical issues can occasionally arise. If you encounter any issues downloading your files or if the link is not functioning as expected, please contact our support team at support@svgloft.com. We will respond within 24 hours to help resolve the issue and ensure you receive your files.

 

4. Usage License

All purchases on SVGloft.com come with a personal or commercial usage license, depending on the product’s specific licensing terms. Please review the license associated with each design to understand the permitted use and any limitations.

 

5. File Format Specifications

Each design on SVGloft.com is provided in multiple formats, including SVG, EPS, PNG, and JPG, to ensure compatibility with a variety of design software and printing needs. File format details are listed on each product page for clarity, and our support team is available to assist with format-related questions.

 

Refund Policy for SVGloft.com

1. No Refunds or Returns

Due to the digital nature of our products, all sales are considered final. Once a file is downloaded, we are unable to accept returns or provide refunds, as digital files cannot be returned in the same way as physical items.

 

2. Product Descriptions and Previews

We strive to offer accurate descriptions, previews, and detailed product information to help customers make informed decisions before purchasing. Each design includes a preview image, format specifications, and usage recommendations to ensure the product meets your needs.

 

3. Customer Satisfaction Guarantee

Our goal is to provide quality digital products and a positive experience. If you encounter any issues with your purchased files, such as compatibility problems or quality concerns, please reach out to support@svgloft.com. We are committed to addressing and resolving any legitimate concerns to ensure customer satisfaction, though refunds remain unavailable.

 

4. License Agreement and Usage Restrictions

Each purchase includes a usage license that dictates permitted and restricted uses. Please be sure to read our Licensing Terms before purchasing, as failure to comply with these terms can result in revocation of usage rights. Misuse or unauthorized redistribution of files is prohibited and may lead to further action.

 

5. Duplicate Purchases

If you mistakenly purchase the same design twice, please contact our support team within 24 hours with proof of duplicate transactions. In these cases, we may issue store credit for future purchases on our site.

 

6. Exceptional Circumstances

While refunds are generally not available, we understand that rare technical or accidental purchase issues may require special handling. If an exceptional case arises, please reach out to our team. We evaluate each situation individually, but this does not guarantee a refund.

 

By purchasing from SVGloft.com, you agree to these Shipping and Refund policies. We are here to provide support and ensure a positive experience, so please feel free to reach out with any questions or assistance requests at any stage of your purchase.